RETURN POLICY
At Hobby Pro Photo, every piece we deliver is crafted with care and pride. We want you to love what you receive, but we understand that sometimes things don’t go as planned. Here’s our straightforward return policy:
⏳ Return Window
You have 30 days from the date your item is delivered to request a return.
🚫 What Qualifies for a Return
We only accept returns or exchanges under the following conditions:
The product arrived damaged during shipping
There is a manufacturing defect
The item is not what you ordered (wrong product, size, or format)
⚠️ What Doesn’t Qualify
We do not accept returns for:
Buyer’s remorse or change of mind
Custom or personalized orders
Normal wear and tear
Products returned outside the 30-day window
🔄 How to Request a Return
To initiate a return:
Contact us with your order number, a description of the issue, and clear photos of the item and packaging.
We’ll review and respond within 2–3 business days.
If approved, we’ll provide return instructions or ship a replacement.
Please do not return items without contacting us first.
💸 Refunds
Once we receive your returned item (if required) and verify the issue, we will:
Issue a full refund to your original payment method
Or send a replacement item free of charge
Refunds typically process within 5–7 business days after approval.
📬 Need Help?
We’re here to make it right. For all return questions, email us at Michael@MLHobbyphoto.com or use the Contact page on our website.